User Instruction

If you are using Nutelic for the first time please ensure you read this User Guide and follow the instructions.

As with many things, once you start using the service it becomes very easy to follow, however we want to make sure you are getting the best out of it.

1. How to start working with Nutelic
First of all you need to complete the registration process and fill out all the required information. After that you will receive a confirmation link in your email, follow that link to confirm your email ID.

2. Your Phone Package
You can use both a mobile and landline phone with our service. The most important thing you must do is check with your network provider all your package allowances. In particular look out for countries on your plan that you can call Free of Charge.

3. Current Access
This is a list of Access Routes that have recently been connected successfully by our customers. They will be the best routes to try every time you log on. Please note the Calling Countries Origin and Network Provider to see if it is applicable for you. Even if it is, there are no guarantee’s you will connect. Please always make a short test call with any route first to ensure you are not charged.

4. New Ranges
These are the new numbers that we plubish on our test page,  we also send them out daily by e-mail and are worth testing to see if you can connect.

5. Test Number and Access List
This list shows Country calling from, the rate and the payment release period.
*Please note it may not be possible to call numbers in the country you originate from
Select a country from the list
Choose a number to call and dial
If you connect successfully you will hear a tone or recorded message.
Please make sure you actually hear an intro message. If you just hear a radio stream it might not be our service and your units will fail to generate. If you are unsure about your test call,  please contact us to check this for you.

6. Test Calls
It is advised that you perform a short test call for each number you dial. When you are happy you are not going to be charged for the call continue as above. If you are charged, do not use that number and try another from the list.

7. Your Connected
As long as you have heard the intro recorded message (and checked you are not being charged), you can listen away to your chosen radio stream. The longer you stay connected, the more units you will generate.

Every call will randomly disconnect within various time windows. When you are disconnected simply re-dial and listen again.

If you notice the number you are calling is in the same range as a group of others (eg. the numbers follow on) please work through the list rather than just dialing the same number. This ensures less chance of retention or numbers being blocked.

8. My Activity
Within the Menu you will see the My Activity tab. This is where you will see all your accumulated units, calls and pending payments.

All calls are listed by date and time, underneath each time stamp you will the number (CLI) used to make the call, or if the call was a referral dialing it will say referral. Your units earned will be calculated for each call.

We have introduced Weekly Payment Release. This means that you can request your unit release, and therefore payment every week, instead of monthly. Monthly units are pending until 35 – 50 days after month end.

9. Payment
You will be notified, via the portal when units are ready to be released and paid to you.

There is a minimum threshold level of 20 units before being eligible to request release of funds.

When you receive the notification:-

Click on the tab and you will be directed to the payment release page
Follow the instructions on the screen
Once entered you will receive a verification email
Open the email, click the verification link and you will be redirected back to the portal
Once you agree to release the funds they will be paid to you via your chosen method
Please note that payments can take 1 working day to reach your account
*If you want to amend your chosen payment method, please do so in My Settings before you release the funds.